Help Center
FREQUENT QUERIES
Quick answers to the things players ask most.
How long does shipping take?+
Express orders ship within 24 hours and arrive in 2–4 business days worldwide. Standard takes 5–8 days.
Do you ship internationally?+
Yes — we ship to 80+ countries from regional hubs in Berlin, Tokyo, and Austin.
What is your return policy?+
30-day no-questions-asked returns on all peripherals. PCs are returnable within 14 days unless customized.
Are these products authentic?+
100%. We source directly from manufacturers and authorized distributors. Every product comes with full manufacturer warranty.
Do you offer team or org pricing?+
Yes — email sales@playbackone.gg for esports orgs, schools, and bulk orders of 10+ units.
Can I customize a pre-built PC?+
Absolutely. Contact sales after ordering — we offer cooling, storage, and RGB upgrades on every rig.